Terms of Use

Last Updated: 9th January, 2026

These Terms of Use set out the rules and conditions that apply when you use the Creative Logo Design website, contact us, request a quote, make a payment, approve a proposal, or purchase any service from us.

Creative Logo Design provides logo design, branding, website design, website development, ecommerce, SEO, PPC, social media, marketing, content, app design, and related creative and digital services.

By using our website, submitting an enquiry, accepting a quote, making a payment, approving a proposal, or instructing us to begin work, you agree to these Terms of Use, our Privacy Policy, and our Refund Policy.

Please read these terms carefully before placing an order.

1. About Creative Logo Design

Creative Logo Design provides creative and digital services to individuals, sole traders, startups, companies, charities, organisations, and business owners.

Our services may include, but are not limited to:

• Logo design
• Logo redesign
• Brand identity
• Brand guidelines
• Stationery design
• Social media design
• Website design
• Website development
• Ecommerce website development
• WordPress design and development
• SEO
• Social media marketing
• PPC support
• Content support
• Hosting support
• Domain support
• App design or development
• Creative consultation
• Project management
• Related digital services

The exact services included in your order will depend on the package, proposal, invoice, written confirmation, or agreement provided to you.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for unlawful purposes.
• Attempt to damage, disrupt, or interfere with the website.
• Attempt to gain unauthorised access to our systems.
• Copy, scrape, reproduce, or misuse website content.
• Submit false, misleading, abusive, or harmful information.
• Use our forms, chat, phone, email, or messaging channels to harass, threaten, or abuse our team.

We may restrict access to our website or services if we believe they are being misused.

3. Enquiries, Quotes, and Packages

Any prices, offers, package details, timelines, or service descriptions shown on our website, adverts, landing pages, emails, chats, or proposals are provided for general guidance unless confirmed in writing for your specific project.

We may update prices, packages, offers, and service details at any time.

A quote or proposal is only valid for the period stated on it. If no period is stated, we may revise or withdraw the quote at any time before payment is made.

A project is not booked or started until we have received the required payment, deposit, written approval, or instruction to proceed.

4. Scope of Work

The scope of work is based on the package, proposal, invoice, written confirmation, or agreed service description.

The scope may include specific deliverables, number of concepts, number of revisions, design assets, file formats, pages, features, integrations, content items, marketing activities, or support periods.

Anything not clearly included in the agreed scope is not included.

Additional work may require an additional charge. This includes, but is not limited to:

• Extra logo concepts
• Extra revisions
• New design directions
• Additional pages
• Additional website features
• Copywriting
• Image sourcing
• Stock images
• Brand guidelines
• Social media assets
• Source files
• Vector files
• Hosting
• Domain registration
• Plugin licences
• Third-party tools
• Website maintenance
• SEO work
• Marketing campaigns
• Urgent delivery
• Work outside the agreed scope

If you request work outside the agreed scope, we may provide a separate quote or require additional payment before continuing.

5. Client Responsibilities

To complete a project properly, you agree to provide accurate, complete, and timely information.

You are responsible for:

• Providing the correct business name, wording, spellings, and contact details.
• Providing clear project requirements.
• Providing design preferences, references, examples, or directions where relevant.
• Providing brand content, images, files, copy, logins, hosting details, domain details, or other material required for the project.
• Reviewing work carefully.
• Giving clear feedback.
• Responding within a reasonable time.
• Checking all final files, wording, contact details, design elements, website pages, and content before approval or use.
• Ensuring you have permission to use any content, images, trademarks, fonts, materials, or references supplied to us.

We are not responsible for delays, errors, additional costs, or project limitations caused by missing, late, unclear, incorrect, or incomplete information provided by you.

6. Project Communication

We may communicate with you by email, phone, live chat, WhatsApp, online meeting, project management system, or other agreed channels.

Important approvals, payment confirmations, scope changes, cancellation requests, refund requests, or final decisions should be confirmed in writing.

We may keep records of communication for project management, quality control, dispute handling, and legal or business purposes.

7. Logo Design and Creative Work

Logo design, branding, and creative design services are subjective and involve professional time, research, creative thinking, design labour, communication, project management, and revisions.

When you purchase a logo or branding package, you are paying for the creative service and the work required to produce the agreed deliverables. This includes research, initial concepts, design exploration, communication, project management, revisions, and file preparation where applicable.

If the initial logo concepts are not suitable at all, the client may request a refund review before requesting further revisions, reworks, new directions, or additional concepts. The request will be reviewed fairly based on the package purchased, brief provided, work completed, concepts delivered, communication history, and internal resources already used.

If the client asks us to revise, rework, adjust, create further options, or continue exploring new directions after receiving the initial concepts, this will be treated as an instruction to continue the project. Any later refund request will then be reviewed based on the additional time, design work, project management, and internal resources used.

A dislike of a creative direction, change of mind, or preference for a different style does not automatically mean the service was not provided. Where revisions are included in the package, revisions are usually the first step to improve and refine the design.

8. Concepts and Revisions

The number of concepts and revisions included depends on the selected package or agreed scope.

A concept means an initial design direction or design option prepared by our team. A revision means a change or adjustment to an existing concept or agreed direction.

Revisions do not normally include creating an entirely new brief, new business name, new brand direction, new style, new concept set, new website structure, or new project scope unless agreed separately.

We may charge additional fees where revision requests:

• Exceed the package limit.
• Change the original brief.
• Require a new design direction.
• Require substantial additional work.
• Are requested after approval.
• Are requested after final files have been prepared or delivered.
• Fall outside the agreed package or scope.

Feedback should be clear, specific, and consolidated where possible.

Requesting revisions, reworks, further options, or a new direction after initial concepts have been shared confirms that the client wants the project to continue. Any refund request made after further work has been carried out will be reviewed based on the project stage, work completed, and internal resources used.

9. Approval and Acceptance

A project stage, concept, design direction, website layout, brand direction, or deliverable may be treated as accepted if you:

• Confirm approval in writing.
• Confirm that you like or wish to proceed with a concept.
• Request revisions based on a concept.
• Ask us to continue to the next stage.
• Use, publish, share, print, register, or implement the work.
• Stop responding after work has been delivered for review.
• Do not raise specific concerns within a reasonable time.

Approval does not remove your responsibility to check spelling, details, contact information, colours, layout, content, links, images, and functionality before final use.

Once a stage has been approved, significant changes to that stage may be charged separately.

10. Timelines and Delivery

We aim to deliver work within the estimated timelines provided. Timelines are estimates, not guarantees, unless expressly agreed in writing.

Delivery times may be affected by:

• Project complexity.
• Client response time.
• Revision requests.
• Missing content or access.
• Scope changes.
• Third-party delays.
• Technical issues.
• Payment delays.
• Public holidays.
• Staff availability.
• Website, hosting, plugin, or platform issues outside our control.

We are not responsible for delays caused by the client, third-party providers, or circumstances beyond our reasonable control.

Urgent delivery may be available at an additional cost, but must be agreed before work begins.

11. Payments

Payment terms will be stated in the invoice, quote, proposal, payment link, or written agreement.

Depending on the project, we may require:

• Full upfront payment.
• A deposit.
• Milestone payments.
• Monthly instalments.
• Recurring payments.
• Final payment before delivery, launch, transfer, or handover.

All payments must be made on time.

If payment is late, incomplete, disputed, reversed, or charged back, we may pause work, withhold files, suspend services, restrict access, delay delivery, cancel discounts, or take appropriate recovery action.

You are responsible for any bank charges, payment provider fees, chargeback fees, third-party fees, collection costs, or legal costs arising from failed, reversed, disputed, or overdue payments, where recoverable by law.

12. Deposits, Instalments, and Milestones

Deposits are used to reserve time, begin planning, allocate resources, and start work. Once work has started, deposits are not automatically refundable.

Milestone payments are due according to the agreed payment schedule, regardless of whether the client chooses to delay feedback, pause the project, or change the brief.

Where instalments are agreed, the full project value remains payable unless we agree otherwise in writing.

Failure to pay an instalment may result in work being paused, access being restricted, or deliverables being withheld.

13. Refunds and Cancellations

Refunds are handled according to our Refund Policy, which forms part of these Terms of Use.

Because our services involve custom creative work, consultation, project management, planning, design, development, digital labour, and allocation of team resources, refund requests are reviewed based on the project stage and work already completed.

If a client requests a refund before any work has started, we will review the request fairly.

If work has already started, any approved refund may be reduced to reflect work completed, time spent, resources used, administration, project management, transaction charges, and third-party costs.

Cancellation after work has started does not automatically qualify for a full refund.

14. Chargebacks and Payment Disputes

If you open a payment dispute, PayPal claim, card chargeback, bank reversal, or similar payment challenge after work has started or after services have been delivered, we reserve the right to pause the project and any related support until the issue is resolved.

We may submit relevant evidence to the payment provider, including:

• Order details.
• Invoice or payment record.
• Package purchased.
• Brief or instructions.
• Communication history.
• Concepts, drafts, or deliverables shared.
• Revision history.
• Approval or feedback records.
• Work completed.
• Time and resources used.
• These Terms of Use and our Refund Policy.

Opening a payment dispute does not automatically mean a refund is due.

If a dispute is opened after work has started or deliverables have been shared, final files, website launch, transfer, access, or further support may remain on hold until the matter is resolved.

15. Complimentary Work, Bonuses, and Goodwill Extras

From time to time, we may provide complimentary work, goodwill support, extra advice, bonus designs, free mockups, additional samples, consultation, website previews, or other extras at no additional charge.

Complimentary items are provided at our discretion. They do not form part of the paid package unless expressly stated in writing.

Complimentary work has no cash value and cannot be refunded, exchanged, transferred, credited, or used to increase the value of a refund.

We may withdraw complimentary work or goodwill extras where a project is cancelled, unpaid, disputed, or subject to a chargeback.

16. Ownership and Intellectual Property

All creative work, concepts, drafts, designs, layouts, code, files, written content, strategies, ideas, working files, and project materials created by us remain the property of Creative Logo Design until full payment has been received and any agreed terms have been satisfied.

After full payment, ownership of the final approved deliverables transfers to you, unless otherwise agreed in writing.

This transfer applies only to the final approved work supplied to you. It does not include unused concepts, rejected designs, draft ideas, internal working files, source files, editable files, unused artwork, rejected website layouts, strategy documents, project notes, or design explorations unless expressly included in your package or purchased separately.

We may reuse general knowledge, skills, methods, experience, ideas, and non-confidential design techniques developed during a project.

17. Source Files and Editable Files

Editable files, source files, vector files, layered files, design working files, code repositories, raw files, or development files are only included where specifically stated in the package, invoice, or written agreement.

If source files are not included, they may be available at an additional cost.

Final file formats for logo and branding work may vary depending on the package purchased.

18. Third-Party Materials

Projects may require third-party materials or services such as fonts, stock images, plugins, hosting, domains, software, licences, APIs, payment gateways, themes, email platforms, analytics tools, or advertising platforms.

Unless agreed otherwise, third-party costs are not included in our service fees.

You are responsible for complying with third-party terms and paying any third-party charges, subscriptions, renewals, licence fees, hosting fees, domain fees, advertising spend, or plugin costs.

We are not responsible for third-party service changes, outages, restrictions, price changes, policy changes, account suspensions, plugin conflicts, platform limitations, or licence issues outside our control.

19. Website Design and Development

Website work is based on the agreed scope, number of pages, features, platform, content, functionality, and integrations.

Unless expressly included, website services do not include:

• Copywriting
• Professional photography
• Video production
• Paid stock images
• Hosting
• Domain registration
• Premium plugins
• Premium themes
• SEO campaigns
• Ongoing maintenance
• Security monitoring
• Website content population beyond agreed pages
• Advanced custom development
• Third-party platform support
• Legal documents
• Payment gateway approval
• Email mailbox setup
• Data entry or product uploads beyond agreed limits

Website previews, homepage concepts, mockups, or design samples may be provided as part of a paid or complimentary sales process. Unless purchased as part of a website package, complimentary website concepts have no cash value.

Website launch, migration, transfer, access handover, or final delivery may be subject to final payment.

20. SEO, Marketing, and Advertising

SEO, social media, PPC, and marketing services are influenced by many factors outside our control, including search engine algorithms, advertising platform rules, competition, budget, website quality, market demand, client cooperation, content availability, reviews, user behaviour, and third-party platform decisions.

We do not guarantee specific rankings, traffic levels, sales, enquiries, revenue, follower growth, ad approvals, or business results unless expressly stated in writing.

Marketing work is a professional service based on agreed activity, time, strategy, content, management, and optimisation.

Advertising spend is separate from our management fees unless clearly stated otherwise.

21. Hosting, Domains, and Ongoing Services

Where hosting, domain, maintenance, SEO, social media, or ongoing services are provided, the service terms, renewal dates, payment schedule, and cancellation rules will be stated in the relevant invoice, proposal, or written agreement.

Late or missed payments may result in suspension, loss of service, website downtime, non-renewal, or additional restoration charges.

We are not responsible for loss caused by expired domains, unpaid hosting, third-party downtime, platform issues, or failure to renew services where payment or instruction was not provided on time.

22. Portfolio Use

Unless you request otherwise in writing before project completion, we may display completed work, project visuals, website screenshots, logos, branding, case studies, or general project descriptions in our portfolio, website, social media, proposals, or marketing material.

We will not intentionally disclose confidential information.

23. Confidentiality

We will take reasonable steps to keep confidential information private.

Confidential information does not include information that is already public, independently developed, received from another source, required by law to be disclosed, or necessary to share with team members or service providers for project delivery.

24. Content, Accuracy, and Legal Compliance

You are responsible for ensuring that your business activities, website content, claims, products, services, images, wording, trademarks, industry statements, policies, and legal pages comply with applicable laws and regulations.

We may assist with wording, structure, design, or layout, but we do not provide legal, financial, medical, regulatory, or tax advice.

You should obtain professional advice where required.

25. Limitation of Liability

To the maximum extent permitted by law, Creative Logo Design will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from use of our website or services.

Our total liability for any claim relating to a paid service will not exceed the amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

26. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including technical issues, hosting outages, internet failures, illness, staff shortage, power failure, cyber incidents, third-party platform issues, supplier delays, payment provider issues, legal restrictions, natural events, strikes, or other circumstances beyond our control.

27. Suspension or Termination

We may pause, suspend, or terminate work if:

• Payment is late or disputed.
• You breach these Terms.
• You fail to provide required information.
• You do not respond for a prolonged period.
• You request work outside the agreed scope without approving additional charges.
• Communication becomes abusive, threatening, or unreasonable.
• Continuing the project becomes commercially or practically unworkable.

If a project is terminated after work has started, refund eligibility will be assessed according to our Refund Policy.

28. Changes to These Terms

We may update these Terms of Use from time to time.

The version published on our website at the time of your enquiry, payment, order, or continued use will apply unless otherwise agreed in writing.

29. Governing Law

These Terms are governed by the laws of England and Wales, unless another jurisdiction is required by applicable law.

Any disputes will be handled through appropriate negotiation, payment provider processes, or the courts of England and Wales where applicable.

30. Contact Us

For questions about these Terms of Use, please contact:

• Creative Logo Design
• Email: info@creativelogodesign.co.uk
• Website: creativelogodesign.co.uk