Terms and Conditions
Welcome to Creative Logo Design, a trusted partner in professional branding and creative digital services. These Terms and Conditions ("Terms") outline the policies and procedures that govern your use of our website, products, and design services. By engaging with Creative Logo Design, you acknowledge that you have read, understood, and agreed to these Terms.
Our goal is to ensure a clear, fair, and transparent partnership built on mutual respect and understanding. These guidelines are designed to protect both the client and our creative team — ensuring that every project runs smoothly, timelines are respected, and expectations are met with professionalism.
We encourage all clients to review these Terms carefully before initiating any project. By working with us, you are not just purchasing a service — you are entering into a collaborative creative process where your vision and our expertise combine to deliver results that truly represent your brand.
Refunds are subject to company approval and will only be considered in exceptional circumstances. To protect the time, expertise, and resources invested by our team, refunds will not be granted under the following conditions:
- Multiple Concepts / Files Delivered: Once initial design concepts, revisions, or files have been shared, the project is considered in progress and non-refundable.
- All-Inclusive / Discounted Plans: Services purchased under promotional, bundled, or discounted offers are strictly non-refundable once work has commenced.
- Approval of Any Design Concept: Approving, requesting revisions, or proceeding with a design signifies acceptance of the work, voiding refund eligibility.
- Excessive Revisions / Redesign Requests: Requests for new creative directions, multiple redesigns, or concepts beyond the original brief invalidate refund eligibility.
- Client-Related Cancellations: Refunds are not issued for cancellations due to budget changes, internal business decisions, or loss of interest.
- Non-Communication: If the client fails to respond for more than seven (7) consecutive days, the project will be marked as closed, and no refund will be issued.
- Engaging Other Providers: Hiring another freelancer or agency for the same project automatically voids refund eligibility.
- Incomplete Brief / Details: Refunds will not be considered if essential information (such as brand guidelines, preferences, or content) was missing or incomplete at the project start.
- Final File Delivery: Once final files (logo, design, or website) have been delivered, no refunds will be issued under any circumstances.
- Time Limits: Refund requests must be made within fourteen (14) days of project initiation. For logo and website design projects, no refunds are available after thirty (30) days.
- Change of Business: Refunds are not applicable if the client undergoes a business name change, ownership transfer, or project redirection after work has begun.
Additional Terms
- Refunds apply only to the specific service purchased, not entire packages or bundles.
- Complimentary items (mockups, stationery, social media kits, etc.) hold no refund or revision value.
- The following services are strictly non-refundable:
- Social Media Services
- SEO Services
- Domain Registration
- Web Hosting
Final Note
By engaging with Creative Logo Design, you confirm that you have read, understood, and agreed to these Terms and Conditions. Our policies are designed to promote transparency, protect both parties, and ensure every project delivers creativity, quality, and professionalism.
